OUR RETURN & EXCHANGE POLICY
We understand that certain circumstances can lead you to reevaluate the purchase decision. If you wish to return or exchange a product for any acceptable reason, Fragrancely has set guidelines in place, provided you fill out the form and submit it within the allowable duration of time.
Return or Exchange Tips
- If you can’t return the item with the original packaging material intact, you can use any sturdy box and newspaper as fillers to minimise product movement during transport.
- You are responsible for any damage during transport caused by the use of unsuitable packaging.
- Please note that we cannot accept returns that are sent back to us without prior approval.
- Always use a traceable method of delivery when returning the item. This is to avoid disputes and minimise chances of a lost return parcel.