Frequently Asked Questions

Last modified on 18th Oct 2018

Shipping, Return & Customer Service

What Shipping Methods Are Available?

All our products get Shipped by Fastway and Australia post for bulk packaging and rural locations. Local Pickup is also available from our Sydney Warehouse.

How Long Will it Take To Get My Package?

Flat Rate: $9 (Typically takes 2 Days in Metro Areas, other states can vary)
Express : $15 (Ships Next Day only in Metro Areas)

** Shipping days are calculated for Business days only (Mon-Sat).

How Do I Track My Order?

You can easily track your order by entering order ID or your email address from here. Also, on top of the page we have an option to “Track your order” .

Do I Need an Account To Place Order?

Not necessarily. You can checkout as onetime purchase, but we would suggest to sign up to get discount coupons and to get exclusive access to our exclusive deals.

What if my items are damaged or defective?

Please contact us at sales@fragrancely.com.au or via online contact form or via live chat. Our friendly team will try our best to resolve it for you.

What if my purchase doesn’t arrive within the usual timeframe?

Please contact us at sales@fragrancely.com.au or via online contact form or via live chat. Please quote the invoice and we will follow it up in 24 hours. Most cases we try our best to maintain the stock quantity on our site but if a product becomes unavailable due to unexpected reasons, we will notify you about the delay.

What if a product is out of stock?

If a product becomes out of stock don’t worry. We are here to make sure you are satisfied with your shopping experience with us.

  • We will advise you when the product will become available
  • You can choose any other product with same price if you have paid already
  • We can offer you a full refund (It can take up to 7 days but most refunds get processed within 2 days)
  • We can offer you a voucher that you can use anytime in our store.

What if my purchase doesn’t arrive within the usual timeframe?

Please contact us at sales@fragrancely.com.au or via online contact form or via live chat. Please quote the invoice and we will follow it up in 24 hours. Most cases we try our best to maintain the stock quantity on our site but if a product becomes unavailable due to unexpected reasons, we will notify you about the delay.